The MO/TO(mail order/telephone order) payment system has for small and medium-sized businesses (especially in niches such as telesales, professional telephone services or debt collection) the benefit of frictionless immediacy and familiarity with the means of payment. But if we avoid human intervention, the benefits increase.
Here we present you from PAYby CALL the 5 keys why automated telephone card payment is your best option whether you are in the IBEX 35 or if you are a small company; especially if you are a small company…
1. Safety
It is undoubtedly a critical issue in any payment transaction, the main concern for customers and small merchants, and the strongest point of payment without human intervention. By credit card industry standards, agent avoidance is the most effective way to avoid unpleasantness (both mistakes and bad practices).
This PCI DSS (Payment Card Industry Data Security Standard, or PCI DSS) is the industry standard for data security in the payment card industry. Payment Card Industry Data Security StandardThe technical, material, procedural and operational conditions that make it possible to consider a secure payment (and so with lower bank and credit card payment fees).
2. Cost
Since we are talking about money… Automation saves you costs, that is indisputable, both in the medium and long term. It reduces operating and labor costs, optimizes ROI in telemarketing campaigns, facilitates partial outsourcing at competitive prices, among other advantages.
In addition, the investment required to start up the service is moderate, an essential added value for small and medium-sized companies; however, in order to estimate and adjust these potential costs as accurately as possible, please consult us directly for your particular case.
3. Integration and compatibility
For any business selling products or services, integration is a major concern in today’s context, where channels are diverse and we all use different technological and digital tools. Anything that avoids complications and headaches is more than welcome!
It is essential to ensure that our payment system integrates seamlessly with our sales or customer management software, to name just two. It is also important that the system is compatible with the e-commerce platforms we work with to process transactions.
4. Ease of use and agility
Few things have a greater influence on a potential customer’s final decision to make a purchase than the ease of use of a payment system. We all shy away from complicated, lengthy or unclear procedures, especially if our personal and financial data are involved.
Automation allows both streamlining the most common processes (product or service selection, data entry, payment order confirmation) and extending the range of these processes with uninterrupted schedules, recurring payments, customized configurations, intelligent call flow, pre-authorizations and returns, etc. And all in record time.
5. Support and maintenance
Last but not least (as anyone who has ever had to call a service technician knows), there is the question of maintenance. In case of any incident, problem or technical failure, it is very important to know that we have the support of people specialized in resolving such situations.
In this sense, automation greatly simplifies incident resolution by putting in place workflows (from ticket detection and opening to solution implementation and testing) that make it easier to deal with routine problems and allow specialists to concentrate on the really complicated stuff.