Pay by Link vs Pay by Agent: Choosing the Right Payment Model for Contact Centers
As customer interactions increasingly take place through remote channels, organizations need payment solutions that are both secure and frictionless. Two payment models are commonly used to process remote payments in customer service environments: Pay by Link and agent-assisted payments (Pay by Agent). Both models allow organizations to accept payments remotely, but they are designed for […]
Consolidation in the Global IVR Payments Market: Strategic Acquisitions Highlight Growing Investor Interest
The global market for secure telephone payments (IVR Payments) is experiencing increasing investment activity and corporate consolidation, reflecting the growing strategic importance of voice-based payment channels within the fintech, contact center and customer experience industries. One of the most notable moves in the sector in recent years has been the acquisition of Syntec, a company […]