This Privacy Policy establishes the bases on which PAY BY CALL S.L. Based in Paseo Castellana, 91, floor 2; 28046 Madrid, (Spain) and CIF B87093035 Treat your personal data when you provide it to us during your experience through the PayBycall.es website (hereinafter, “The Web”) or other means of communication.

Transparency is a relevant value today, so we express our commitment to adapting to the European Data Protection Regulation with the idea of being aligned with European regulations for the protection of personal data, and finally getting any citizen, user or person who provides us with their personal data to fulfill their traveling dreams, is Insurance of your privacy and rights.

Likewise, we remind you that whenever you use the Web, you provide us, or it is necessary that we access any type of information that, due to its characteristics, allows us to identify you, such as your name and surnames, e-mail, billing or shipping addresses, telephone number, type of device, etc. (hereinafter, “Personal Data”), either to browse it, request information about our products, or make a purchase in our online store, you will be under the application of this Privacy Policy, and you must review it to verify that you are satisfied with it.

Privacy commitment

We respect your privacy and we respectfully manage your personal data, so we make responsible use of them. The security of your data is a priority for our company. Therefore, we will not send you commercial communications if you do not want it and we will never market with your personal data. We are committed to keeping your data safe and protected, that is why our commitment is only to work with partners and collaborators of our highest trust. Regarding the way in which we work with your data, we apply the maximum transparency in the management and use of these and only for the purpose for which we have informed you. Based on that respect for your rights, our commitment is always to try to accommodate all your requests regarding the protection of your data with the greatest adjustment to current law.

In accordance with our commitment to transparency regarding our privacy practices, we then establish what types of personal data we can collect or maintain about you, how we can use them, with whom we can share them, how we protect them, and how you can exercise your rights with respect to said data. For any questions you may have in this regard, you can contact us through the following email address: info@paybycall.es

our company

PAYBYCALL SL as owner of the website Paybycall.es, based in Paseo Castellana, 91, 28046 Madrid, (Spain) is responsible for the personal data that you share with us when you provide it to us during your Experience through the website paybycall.es “the web”) or other means of communication, for the purposes of applicable data protection laws.

Personal data we process

The concept of “personal data” refers to any information or data that can identify you directly (for example, your name or surnames).
So are your email, your address, or your mobile phone, instant messaging apps, etc. Or even the IP address of your computer or the MAC address of your mobile device, as well as the information we obtain through cookies. This Privacy Policy covers all these personal data that can be collected and managed by PAYBYCALL SL, in accordance with the provisions of article 13 and following of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April, 2016 (European Data Protection Regulation).

Collection of personal data and purposes of the treatment

Before you start using any of our services, you will need to read this Privacy Policy in all its terms. In it you will be able to see if there is any particular condition for its use, or if a specific treatment of your personal data is required.
You hereby guarantee that the personal data provided is true and accurate and you agree to notify any changes or modifications of these. Any loss or damage caused to the Web, to those responsible for the treatment or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

personal data we collect

PAYBYCALL SL You can collect or receive your data through our website paybycall.es, in the contact forms, registration of newsletter, or raffles, by phone calls to our customer service, through emails, or through the networks social, among others. In some cases, TUs provide us with your personal data directly, for example, when you contact us or, in other cases, we collect it from us (for example, using cookies to understand how you use our website).

Description of our processes, purpose for which we use your personal data and types of data that are collected in each of them:

5.1. management of the contractual relationship with you.

processes that includes:

Management and processing of your orders.
Resolution of all doubts and questions before and after the purchase.
Contact you to inform you of all aspects related to the delivery of your orders, collections of changes or returns, etc. as well as all economic aspects of it.
inform you of the availability of a product.
Do the corresponding tracking when the order is being sent.
Loyalty program.
Manage any dispute, incident or claim related to a purchase.
measure your satisfaction.
Advertise your comments or reviews.
The purpose of data collection is the management of the contractual relationship between the client and our company.

The type of data we can get from your in this management could be the following (or some of them):
First and last name, gender, age, email address, postal address, phone number, customer ID, username and password, geolocation, order details, social media profile, other information you share with us about you, transaction information (if applicable), including products Purchased, purchase history and purchases and payment information (we do not save credit card numbers / we save bank transfer details in transfer payments).

The legal basis for the processing of your data for this purpose is the execution of the contractual relationship.

2. Sending of commercial and promotional communications.
All these procedures can involve the creation and management of accounts of clients and users, creation of subscription forms to newsletters or newsletters, as well as creation of records or lists of subscriptions to draws, promotions, offers, surveys, etc. The processes we carry out are the following:
Sending marketing communications, promotions or offers of personalized products.

The type of data we can get from your in this management could be the following (or some of them):
Name and surnames, gender, email address, postal address, phone number, age, username and password, preferences or personal interests, order details, social media profile, other information you share with us about you.

The legal basis for the processing of your data for this purpose is your consent, in the event that it has been requested and granted, without in any case the withdrawal of the same condition the execution of the contract for the provision of services. Your personal data will not be processed for these purposes in case PAYBYCALL SL has not requested your consent.

5.3. Based on the right to oblivion: Creation and maintenance An updated deletion list to avoid being contacted if you request it.

The GDPR enables us to keep your details on a deletion list, when you request that we do not send you more commercial communications. The legal basis for the processing of your data for this purpose is your consent. The type of data we can get from IT in this management could be the following (or some of them):
Name and surname, email address, personal description or preferences and social media profile.

5.4. Management of our website paybycall.es

This management is carried out through technical and functional cookies as part of the navigation that you make on the website.

The processes we carry out in this section are:
Proper content visualization, creation and memory of your login, customization of the interface, among others. Parameters attached to your device, including the resolution of your screen, etc., improve our websites, ensure that the website is secure and protected, and allow you to share our content on social networks.

The legal basis for the processing of your data for this purpose is the legitimate interest of our company: guaranteeing the proper functioning and continuous improvement of cookies that are essential to the operation of our website and that are used to keep it safe.

The type of data we can get from IT in this management could be the following (or some of them):
Data related to the use of the web, data related to the link web page, registration details, pages visited, videos viewed, preferences or personal interests, displayed products, searched products, location, time of each visit, IP address, browser information, and device information.

5.5. consumer service.

The processes in this section are basically to provide answers to any doubts or questions that you can ask us through our website.

The legal basis that allows us to carry out such actions is the legitimate interest of the company to answer your requests and questions regarding our products and services.
The type of personal data that we can obtain from you in this management could be the following (or some of them):
Name and surnames, phone number, email address, any other information you could share with us at the time of the consultation.

6. Making statistics.
To make our statistics, we may incorporate your data when you respond to our surveys on issues related to our products, or contact us through one of our social networks, web registration or subscription to promotions, offers, surveys, subscription to our newsletters and our communications commercial.

The purpose for which we carry out all these steps are as follows:
Making reports and statistics, market acceptance of our advertising campaigns, improving all our offers and knowing how you contacted us.

The legal basis for the processing of your data for this purpose is the legitimate interest of the company: to help us better understand the tastes, experiences, your vision of the products and the needs of our clients to improve our services.

The type of data we can get from IT in this management could be the following (or some of them):
Name and surnames, gender, age, email address, postal address, phone number, ID, username and password, location, geolocation, social media profile, other information you share with us about you, personal preferences or interests, data related to the use of the websites, data related to The link web page, registration details, pages visited, videos viewed, products viewed, searched products, location, time of each visit, IP address, browser information and device information.

6. Third parties who can have access to your personal data

Your data can be transferred to third party service providers on the legal basis of the legitimate interest of our company, to fulfill its own purposes. These third parties can be:

Third transport companies, for example, postal services, courier, etc.
Computer services companies, third parties that help us provide digital and e-commerce services, CRM, web analysis and search engine, among others.
Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
All of these third companies are of our highest confidence. They are only provided with the essential information necessary to carry out the service contracted by you and in the contract signed between these companies and PAYBYCALL SL it is explicitly established that they cannot use your personal data for any other purpose of the contracted by you. We always do our best to ensure that all third parties we work with maintain the security of your personal data.

7.International data transfers

An international data transfer consists of the processing of data that involves the transmission of them outside the territory of the European Economic Area, either it constitutes a transfer or communication of data, or its purpose is to carry out a data processing on behalf of the person in charge of the file established in Spanish territory.
In this sense, an international transfer involves:

Data exporter: The natural or legal person, public or private, or administrative body located in Spanish territory that carries out, in accordance with the provisions of Royal Decree 1720/2007, of December 21, which approves the LOPD Regulation, a transfer of data of a character staff to a third country.
Importer of personal data: The natural or legal person, public or private, or administrative body receiving the data in case of international transfer of them to a third country, whether responsible for the treatment, in charge of the treatment or third party.
In order to fulfill the service you have hired us, it is possible that your personal data can be transferred and stored at a destination outside the European Economic Area (EEA). They can also be treated by staff members who operate outside the EEA and who work for us or for one of our service providers.

PAYBYCALL SL transfers personal data outside the EEA only securely and legally. Since some countries may not have laws governing the use and transfer of personal data, we take steps to ensure that third parties comply with the commitments set forth in this Policy. These steps may include reviewing the privacy and security standards of third parties, as well as entering into appropriate contracts (based on contractual clauses type of data protection of the template adopted by the EU Commission).

Service providers located outside the EEA such as Facebook, Inc or Google, LLC may access your personal data. These service providers are covered by the “Privacy Shield” or Privacy Shield and, therefore, are obliged to protect their personal data in accordance with a series of protection and safeguard rules well defined by the European Union.

8. Period of time during which we keep your personal data

We only keep your personal data for the time necessary to comply with the management of our services or for the purpose with which you gave them to us, following the duration established in each case. The moment the need to use your data disappears, they will be deleted from our database.
The criteria used to establish how long we will manage your data are as follows:

The data for the management of the relationship with the client and the billing and collection of the services will be kept for the entire time that the contract is in force. Once this relationship has ended, if any, the data may be kept during the time required by the applicable legislation and until the eventual responsibilities arising from the contract prescribe.
The data for participation in games, contests, raffles and promotions will be kept for the duration of them, according to their specific bases, to manage their development and, later, until they prescribe the possible responsibilities derived from their realization.
Data relating to posts of comments on our products will be maintained during the validity and advertising of the products or services they refer to, unless your wish is expressed at any time.
The data for the sending of commercial communications and the preparation of commercial profiles of our products or services will be kept indefinitely until, where appropriate, you express to us your willingness to suppress them.
Subscription to newsletters and/or to receive information about news and product offers: The duration of the subscription.
Cookies that are installed on your computer: We save them for the time necessary to achieve their purposes and for a maximum of 365 days.

Responsibility in the storage of your personal data

Our company maintains a firm commitment to protect your personal data and establishes all legal precautionary measures to achieve it. Therefore, we only work with committed companies, also with the protection of your personal data and sign contracts with them to ensure compliance with everything legally established. We also use security procedures necessary to try to prevent any unauthorized access.

Links to other websites, social networks and shared data

Our websites may contain links to other web pages. You must take into account that these websites have their own privacy policies and that we are not responsible for these policies. You must consult them before sending personal data to these websites.

Also, and with respect to the use of our social networks, remember that any content submitted can be viewed by the public, so you must be careful when providing certain personal data (for example, financial information or address details). We are not responsible for any action taken by other people if they post personal data on one of our social media platforms and we recommend that you do not share such information.
Shared personal data depends on your social media platform settings. Visit the social media platform in question and review your privacy policy to understand how your personal data is shared and used in this context.

Rights of our users and customers

According to our philosophy, the protection of your personal data is of vital importance to us, so we inform you that, in relation to the privacy of your data, the following rights correspond to you:

1. Right to the transparency of the information involved in receiving all the information on how we use your personal data in a transparent, clear and simple wording. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your application, we may ask you to prove your identity.
2. Right of access: You have the right to know and access all your personal data that our company has. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your application, we may ask you to prove your identity.
3. Right of suppression (right to be forgotten). Any person will have the right to have their personal information deleted from Internet service providers whenever they want, as long as they have no legitimate reason to retain them. We have the obligation, if you request it, to notify third parties to whom we have assigned your data the obligation to delete any link to them, as well as to delete any copy or replica of said data. The objective is to eliminate from the network and search engines any trace of the data of the person who wants to be “forgotten” definitively. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your application, we may ask you to prove your identity.
4. Right of limitation: You have the right to obtain from our company the limitation of the processing of your data when they are inaccurate, the treatment is illegal, unnecessary for the purpose of our company, or if you have objected under article 21, paragraph 1 of the GDPR, while checking whether the legitimate reasons of the person in charge prevail over those of the interested party. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your request, we may ask you to prove your identity.
5. Right of data portability: The new GDPR provides for the possibility of transmitting, transferring, copying or transferring data from our databases to other different ones, so that you will have the right to have the personal data transmitted directly when technically possible. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your request, we may ask you to prove your identity.
6. Right of rectification: You have the right to have your personal data rectified when they are inaccurate or are no longer valid or to make them complete when they are incomplete. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your request, we may ask you to prove your identity.
7. Right of Opposition: You can object at any time to our company processing your personal data. If you want to exercise this right, contact us through the email address info@paybycall.es. To process your request, we may ask you to prove your identity.

12.Cookie Policy

This website uses its own and third-party cookies to offer you a better experience and service. By browsing or using our services, you agree to the use we make of cookies. However, you can change the cookie settings at any time.

You can access our Cookies Policy by following this link: Cookies Policy

From what age can the user access our products and services?

The PayBycall.es website is not aimed at children under 18 years of age. By accepting this Privacy Policy, the User declares and guarantees that he is over 18 years old.

14.- Modification of the Privacy Policy

PayByCall SLU may modify its Privacy Policy in accordance with applicable legislation at any time. In any case, any modification of the Privacy Policy will be duly notified to the User so that he is informed of the changes made in the treatment of his personal data and, in the event that the applicable regulations so require, the User can give his consent.